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🛡️ Service Level Agreement (SLA)

Last Updated: July 22, 2026

1. Uptime Commitment

Vishwakarma AI 2.0 guarantees 99.9% uptime for all enterprise customers.

2. Performance Metrics

MetricCommitment
Uptime99.9%
Response Time< 100ms
Task Execution100% Success Rate
Accuracy95.1%

3. Support Response Times

PriorityResponse Time
Critical< 1 hour
High< 4 hours
Medium< 12 hours
Low< 24 hours

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